We’re here to help.

Signing in

Use the email address for your MYB account. If you have forgotten your password, choose “Forgot password?” on the sign-in page. Check your inbox and spam folder for confirmation or reset messages.

I never received the confirmation email

Check your spam or junk folder and the Promotions tab. The email comes from MYB Music & Stories. If it is not there after a few minutes, choose “Resend confirmation email”. Still nothing? Email us and we will help.

“This email already has an MYB account”

You created an account with this email before, so there is no need to create another one. Sign in with your password, or choose “Forgot password?” to set a new one.

“Your listening access is missing or expired”

You are signed in, but this account has no active membership right now. New accounts receive one free month on the website after confirming their email. New app accounts require paid app membership; existing free app access keeps its original end date. If you already subscribed, make sure you are signed into the same account, and in the Android app choose “Restore purchases”.

The app and the website

The free month is for the website. Existing free app access continues until its original end date. A website membership ($0.99/month or $9.99/year) is for listening on the website only, and an app membership ($3.99/month through Google Play) includes the app and the website. A website membership does not unlock the app. A website shortcut saved on your home screen is not the app: the real app, “MYB Music & Stories”, is installed from Google Play.

Membership and payments

See your membership on the account page. For a website subscription, choose “Manage billing” to review payments or cancel renewal. An app subscription is managed through the store where you purchased it. See payment questions and our terms and refund policy.

I cannot find my Google Play subscription

Your MYB sign-in email and your Google Play purchasing account can be different. Check the Google account shown on your purchase receipt. In the Play Store, switch to that account, then open Payments & subscriptions → Subscriptions → MYB Music & Stories.

I paid, but the Android app does not show my membership

Sign in to MYB with the same MYB account you used when subscribing. Make sure Google Play is using the Google account from your purchase receipt, then open Account in the MYB app and choose “Restore purchases”. This checks an existing purchase; it does not start a new subscription. If access is still missing, contact support before buying again.

I cancelled, but my membership is still active

Cancelling renewal keeps access available until the end of your paid period. In the Android app, choose “Check membership and price” to refresh the status. “Renewal is off” means the subscription will not renew. Cancellation does not itself issue a refund.

Something will not play

Refresh the page, check your connection, and confirm that you are signed into the account with an active membership. If the problem continues, tell us which song, video or chapter, your device and browser, and the message shown.

Contact membership support

Call MYB Studio at +1 (724) 396-1050 or email support@mybstudio.app from your account address. Never send your password or full card details. You can write in English, French, Spanish or Tunisian Arabic.

Delete your account

Our account deletion page explains how to request deletion and what happens to subscriptions and data.

Other enquiries

For a personal message, press, bookings or collaboration, use the contact page.