Delete your
MYB account.

Delete through the app where available, or contact us by email. This page is part of our privacy notice.

Deleting your MYB account

This applies to accounts used on this website and in the MYB Music & Stories app (Android and iOS). The same MYB account is used in both.

• Delete in the app. In app versions that offer Delete my account, open your account, choose that option, confirm your password, acknowledge the store-subscription notice and type DELETE. Your confirmed request starts automatic cleanup and signs you out. A provider delay can leave cleanup pending while it retries. If your version does not have this option, use the email route below.
• How to ask. Send an email to support@mybstudio.app with the subject “Delete my MYB account”, from the email address your account uses. If the request comes from a different address we will reply to the account's address to confirm it is really you. We may need to verify ownership before deleting the account. An active subscription does not stop you from asking.
• Store subscriptions. Deleting your account does not by itself cancel a subscription bought through Google Play or the App Store, and the store keeps billing you until it is cancelled. Cancel it in Google Play (Payments & subscriptions → Subscriptions) or on iPhone (Settings → your name → Subscriptions). If you ask, we can cancel a Google Play subscription for you; an App Store subscription can only be cancelled by you.
• Website membership. A membership paid by card on this site is cancelled during cleanup, ending access. A period you have already paid for is not refunded automatically, and any payment still being processed is settled before the account is closed.
• What is deleted. Your sign-in account (email address and hashed password) and its sessions; your saved website favorites; your membership records (plan, status, dates); the billing and checkout records that link your account to Stripe; the RevenueCat customer record that links your account to store purchases; the personal details inside our billing event records; and, on request, our email correspondence with you. Already-issued media links remain usable until they expire, and media already downloaded or buffered may continue playing. Anonymous casting information held by Google (see the app section of the privacy notice) is not linked to your account and is not affected.
• What is kept. Payment records that tax and accounting law require a business to keep are retained for the legally required period, no longer linked to a usable account, and never used for anything else. Stripe, Google and Apple keep their own transaction and purchase records under their own privacy policies. Server logs and backups roll over on their own schedule.
• What happens next. For an email request, we confirm receipt and completion by email, listing anything that had to be kept and why. For an in-app request, the app confirms acceptance; cleanup continues automatically. If cleanup is delayed or you need confirmation, contact support@mybstudio.app from your account email. Deletion is permanent: a later sign-up with the same email starts a brand-new account, and whether a free trial is still available is decided by Google or Apple, not by us.
• On your phone. Favorites, playlists, saved articles, the play queue, listening position and the cached catalog that the app keeps on your device are not sent to us and are not part of your account. You can clear them in your phone's app settings; uninstalling removes them too, although a device backup made by your phone may restore them if you reinstall.